watch via app
for 360 degrees
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sincer.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of sincer.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sincer.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sincer.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok look, if I can install this, ANYONE can. I got it to keep an eye on my teenager when I have to work late. For the price, ease of use, and quality, you can’t beat this.
I cannot say enough about how happy I was to find this product. The quality is far better than I expected. Great product. Reliable, easy to set up, versatile. Great app for remotely controlling the cameras. Just fantastic!
Very easy to install and set up, under 5 minutes. Picture quality good also. I think it is a very reasonable price for this product.
I am a big fan of this system. The camera is cheap and high quality, it doesn’t have a necessary subscription.
The package was new, in perfect condition any damage at all and it comes with the memory, usb and another accessory. I installed the app and it works perfectly. I'm very happy with my purchase and fully recommend the store! Very easy to follow the steps.
Wanted a camera for indoors when I was away on work travel. This is great. I set it up in the living room with views of the front door and rear doors. just plug in. I downloaded the app and set up on my phone. Now when I am away I can open the camera on my phone. Nice solution for some piece of mind.
Works great for the price. You can download the app for the phone but it really only works great with the main app. I used the second app my husband has the main app.
As easy for the other cameras to set up. No need to touch your wireless system. Need a smartphone to set up, like the others. Been a couple of month and no problems.
This camera is awesome!!! If ur having trouble connecting to WiFi do not use 5g!!! That’s why it’s having trouble! The camera quality is great!!
very very very happy with this product! really took my time to buy it or not and finally decided to buy one for my kids room. the image quality is just like any other expensive camera with great night vision, I just bought my second one few days ago and I’m planning to buy couple more.
This is a great product for a great price! The setup is very easy. You download the app and can control everything through your phone. Very clear pictures/videos. Good for pets to talk to while at work. Definitely buy it you won’t be disappointed!
Highly recommended, great product. Quick shipping , easy to install. Will definitely purchase more for home use and great gifts idea.
Order received in good condition. Thanks.
Easy to set up when you follow the instructions. Happy with the purchase, highly recommended!
I bought this product so that I would have security cameras in my home. It works well and gives quality video and images. One thing to note is that you need to have extra storage in order to actually record the video...